Every Al Maknoon piece is made with care — we ask you to order with the same intention. If something genuinely goes wrong, here’s exactly how we make it right.
What’s covered
- Genuine manufacturing defects — stitching, fabric fault, or the wrong item shipped.
- A significant, undisclosed difference from the product description (not a minor color variation we already flagged as a fabric-sourcing possibility).
- The wrong size shipped because of our own fulfillment error.
What’s not covered
- Simply changing your mind.
- Sizing issues, if the measurement guide wasn’t checked before ordering.
- Minor color variation already disclosed as a possible fabric difference.
- Any damage, wear, washing, or alteration that happened after delivery.
Wrong size, our error
Tell us within 3 days of delivery, with a photo of the size tag on the item you received. The item must be unworn and undamaged. We’ll check this against our own pre-shipping record — if it confirms the correct size was packed, standard return rules apply instead. If it’s confirmed as our error, you get a full refund with no return fee.
How to request a return
Contact us with photo or video evidence of the issue. The item must come back exactly as it left our warehouse — unworn, unwashed, undamaged, with tags and packaging intact.
Return timing
- Within 1 week of delivery — full return value.
- In the 2nd week — 50% of the return value. This applies to defects too; once you’re in this window, timing matters more than the reason.
- After 2 weeks — we’ll still consider a return, but the refund isn’t guaranteed. It may be reduced, or in some cases not possible, based on the item’s remaining condition and value.
If the item’s value has changed
If your own handling has affected the item’s value in any way — even a small snag, mark, loosened thread, or damaged packaging — we’re unable to offer a refund, regardless of how soon you reach out.
Exchanges
Prefer a different size or item instead of a refund? Usually possible, depending on availability, the returned item’s condition, timing, and any price difference — the same evidence and condition requirements apply.
Return fees and refund method
A return fee applies, either deducted from your advance payment or paid separately, confirmed once we’ve reviewed the item’s condition. Refunds go out by bank transfer or mobile financial services (bKash, Nagad, etc.) — we don’t issue cash refunds.
Refund timeline
Once we physically receive your returned item, we review it and confirm the outcome within 2 days. Approved refunds go out shortly after.
If your order is refused at delivery
On a Partial Advance order, if you explicitly decline to pay the remaining balance at delivery, the item returns to us unopened and your advance is forfeited, minus the courier’s return cost. If you’re simply unreachable rather than refusing, we’ll attempt redelivery instead.
Fair use
We ask for evidence with every return because it protects genuine claims. Falsely claiming a defect, or returning a different or deliberately damaged item, is treated as bad faith, and we reserve the right to respond accordingly.
Contact us
To start a return or ask a question: almaknoon1506@gmail.com or +880 1711-752144